Privacy Policy

Vast Networks ("Vast," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights regarding that information.

1. Information We Collect

Account and Contact Information

When you sign up for services or contact us, we collect information such as your name, business name, billing address, email address, phone number, and payment details (processed through our payment processor — we do not store full card numbers).

Service and Network Data

As part of delivering connectivity services, we collect and log network traffic metadata including IP addresses, bandwidth utilization, protocol types, connection timestamps, and error logs. We do not inspect the content of your data transmissions.

Website Usage Data

When you visit our website, we may collect your IP address, browser type, referring URL, pages visited, and session duration. This data is used in aggregate to improve our website and services.

Communications

If you contact our support team, we retain records of those communications to provide consistent support and improve our services.

Chatbot and Form Submissions

If you use our website chatbot, contact forms, quote forms, or availability request forms, we may collect the information you choose to provide, such as your name, company, email address, phone number, service address or city, service interest, and message details.

2. How We Use Your Information

• Provisioning, managing, and maintaining your connectivity, fiber, and voice services
• Billing, invoicing, and payment processing
• Responding to support requests and troubleshooting network issues
• Sending service-related notifications (outages, maintenance windows, contract renewals)
• Detecting and preventing fraud, abuse, and security threats
• Complying with legal obligations, including lawful government requests
• Improving our network infrastructure and service offerings

We do not sell your personal information to third parties for marketing purposes.

3. Information Sharing

We share your information only in the following circumstances:

• Service providers: We engage vendors (billing processors, monitoring platforms, cloud infrastructure) who process data on our behalf under confidentiality obligations.
• Legal compliance: We may disclose information in response to a valid subpoena, court order, or other lawful request from government authorities, or when necessary to protect the rights, property, or safety of Vast Networks, our customers, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction. We will notify affected customers.

4. Data Retention

We retain information for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, enforce agreements, and maintain security.

5. Security

We implement industry-standard security measures including TLS encryption in transit, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage customers to use strong passwords and to promptly report any suspected unauthorized access to their accounts.

6. California Privacy Rights (CCPA/CPRA)

California residents have the following rights under the California Consumer Privacy Act and California Privacy Rights Act:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out: We do not sell personal information, so no opt-out is required. We do not share personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: Exercising your privacy rights will not result in denial or degradation of service.

To exercise these rights, contact us at support@vastnetworks.com. We will respond within 45 days.

7. Cookies and Tracking

Our website may use cookies and similar technologies for site functionality, security, analytics, and service improvement. We do not sell personal information.

8. Third-Party Links

Our website may contain links to third-party sites (such as our contractor portal or job listings). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are directed at businesses and organizations. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify current customers of material changes via email at least 30 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your rights, contact: